Crew Care & Assistence

Lusben builds around the craft an incredibly important and global Assistance Project, which is a unique service in the Yachts’ world.

Customer care has the task of providing a 360 ° assistance to the captains and crew of the yachts that stay in our facilities during all the phases of the refitting works. The goal is to respond accurately and promptly to our customers.

  • Accommodation for the Commanders and Crews
  • Mooring assistance
  • Diver and underwater services
  • Bicycles for the crew
  • Electric vehicles (baggage / freight transport)
  • Crew Office
  • Laundry service
  • Meeting room
  • Reception and secretarial service
  • Security night guards
  • Security for yachts without crew
  • Doctor Service

Crew services

At our facilities, there are various types of Guesthouses to accommodate crews during the parking period, areas dedicated to entertainment, training courses, free wi-fi, offices equipped so to work in the best conditions. We do our best to help and assist crews during their refit, with comfortable facilities and a comprehensive list of services.

Crew activities

Lusben focuses on the "care" of the crews, making use of partners who offer numerous and qualified services such as tourist, cultural, sporting, and medical information. In its facilities, there are various types of guest rooms for the accommodation of crews during the parking period.

  • dedicated events
  • training courses
  • language courses
  • Administration and accounting of the boat
  • Crew management and administration
  • Technical advice
  • Management of quality and safety systems
  • Logistic support all over the world
  • Health and safety consultancy International Maritime Organization (IMO)
  • International Code of Security Management (ISM)

Documents

Provide support and assistance to the management of the yacht during the presentation of all administrative procedures and of necessary technical documentation to proceed with the refitting activities. Refit and Repair work on a luxury yacht must be carried out carefully following rules, regulations and requirements provided for by the legislation relating to processing, to obtain the required certification. Lusben can offer a management service for all the documentation. Classification Bodies require high standards for the drawings, project, maintenance, and operation of yachts, in order to guarantee boats an adequate level of safety for both the people and the goods they transport.